Incident Reporting

All Agency providers must report incidents in accordance with Rule 65G-2, Florida Administrative Code (F.A.C). Specific requirements and instructions are listed in 65G-2.010(5).

Critical incidents must be reported to the appropriate Regional Office by telephone or in person within one hour after facility staff become aware of the incident. Critical Incidents include: All cases involving known or suspected abuse, neglect or exploitation; unexpected death of a resident; Any sexual activity, as described in s. 393.135, F.S., between facility staff and a resident; The unexpected absence or unknown whereabouts, beyond one hour, of a resident who is a minor or an adult resident who has been adjudicated incompetent; Any unusual occurrence or circumstance such as a tornado, kidnapping, riot or hostage situation, which
jeopardizes the health, safety or welfare of a resident; A client has sustained a life-threatening injury; Negative news media reports regarding the operation of the facility or the care of clients; The arrest of a resident for a violent criminal offense; The Department of Children and Families has made a finding of verified abuse, neglect, exploitation, or
abandonment by the provider or the provider’s employees.

Non critical incidents that must be reported within 24 hours include: The unexpected death of a resident; Any sexual activity, as described in s. 393.135, F.S., between facility staff and a resident regardless of the consent of the resident, incidents of nonconsensual sexual activity between residents, or sexual activity involving any child resident; The unexpected absence or unknown whereabouts, beyond one hour, of a resident who is a minor or an adult resident who has been adjudicated incompetent; Any unusual occurrence or circumstance such as a tornado, kidnapping, riot or hostage situation, which
jeopardizes the health, safety, or welfare of a resident; A client has sustained a life-threatening injury; Negative news media reports regarding the operation of the facility or the care of clients; The arrest of a resident for a violent criminal offense; The Department of Children and Families has made a finding of verified abuse, neglect, exploitation, or
abandonment by the provider or the provider’s employees.

See 65G-2.010(5)(b) F.A.C., for other incidents that must be reported to the Regional Office within one business day following the incident through the completion of a written incident report, which may be faxed, electronically mailed, or personally delivered to the Regional Office.